Returns & Order Adjustments

The Glenorchy studio approaches botanical tins with logistical calm. This policy summarizes practical steps aligned with commerce expectations in New Zealand plus neutral shipping notes useful for purchasers abroad—without promising exact reimbursement durations beyond what courier partners publicly publish.

Eligible situations

• Sealed metal lids arrive indented or breached before opening.
• Interior botanical mix clearly differs from the labelled tin variant documented on tea-trio.html.
• Courier scans show prolonged stagnation plainly outside typical rural windows once we confirm tracking collaboratively.

Conversation first

Compose a succinct note through studio-contact.html referencing your order shorthand, attaching well-lit imagery when helpful. We respond weekdays describing whether a prepaid return slip or partial adjustment fits the circumstance.

Condition expectations

Accepted returns requiring refunds stay limited to tins with substantive portion remaining unless leakage already compromised food safety wrappers. Culinary judgement after opening remains purchaser responsibility—we never attribute tasting outcomes to prescriptive efficacy.

Shipping reimbursements

When refunds apply, reimbursed amounts exclude optional insurance upgrades purchasers elect independently unless domestic law states otherwise definitively upon review.